The concept of artificial intelligence (AI) has been around for decades. First, it was the stuff of science fiction. Then, companies focused on turning fantasy into reality, and began making significant progress in this area. Most recently, the use of “conversational AI” has emerged.
Conversational AI typically involves the use of a computer program to respond to inquiries in a way that simulates human interaction. Cognigy is a global leader in this advanced form of AI, and we’re happy to say we recently established a partnership with them.
“Conversational AI is revolutionizing the way companies communicate with their customers, prospective customers, vendors and others,” says Charlie Weidman, Buddha Logic president and CTO. “It takes interactions to a whole new level, fully personalizing them to deliver the optimal experience, and we’re excited to be working with a company that’s driving the evolution of this field.”
How Do Businesses Leverage Conversational AI?
There will always be a need for company representatives to interact with customers and prospects on certain issues, at certain points in the sales cycle, etc. However, the ongoing evolution of Conversational AI means that a growing number of interactions can be handled in an automated way and with great finesse. More than the “chatbots” that we’re all familiar with, a Conversational AI system is an intelligent, multi-tasking communications assistant.
Especially when paired with robotic process automation (RPA), like we deliver with our powerful Buddha Botz, Conversational AI can be a true game-changer for companies looking to increase their efficiency, productivity and profitability.
“RPA and Conversational AI are a perfect complement to each other, enabling companies to provide a more automated, personalized journey,” says Dennis Walsh, president, Americas at Cognigy. “As the demand for an omnichannel, 5-star experience rises, our partnership with Buddha Logic will play a pivotal role in driving digital transformation and delivering on end-user expectations.”
Not only can a “virtual representative” understand what’s being asked of, or told to, it based on context, it uses powerful machine learning algorithms to gain insight from each interaction so that it can be even more effective the next time, in any of a wide range of areas, including:
- Customer service
- Sales and marketing
- Ecommerce transactions
- Human resources
- Financial management transactions
- IT help desk
Plus, a virtual rep never sleeps and never needs a break. It can interact with customers and prospects whenever its assistance is needed and for as long as it takes to resolve an issue or determine that a human customer service representative’s assistance is needed and then make a graceful handoff. In many cases, someone communicating with a Conversational AI system will never know they were!
Learn How Your Company Can Benefit From Conversational AI and RPA
As we noted in a blog post last summer, Kofax has a strategic partnership with a Cognigy, and through our use of the Kofax suite of products, we’ve been benefiting from that relationship. But now we have even more direct access to Cognigy’s technical resources.
How can technology from Kofax and Cognigy, and RPA expertise from Buddha Logic, benefit your company? The best way to find out is to discuss your wants, needs and objectives with us.
We’re happy to talk with you about your situation in a complimentary 60-minute phone consultation. Call us today at 303-807-6528 or reach out online to schedule a conversation.
About the Author
Executive Vice President at Buddha Logic, Larry Matthews has more than 20 years of executive management experience and is responsible for the company’s operations and customer facing functions, including business development, sales enablement, professional services, finance and corporate administration. His work with other successful technology companies has honed his skill for improving operational performance while maintaining a positive bottom-line result at Buddha Logic. Find and connect with Larry on LinkedIn.