Content services is a term that refers to the set of services an organization uses to manage the content that it generates and receives. This descriptor, coined by Gartner, a leading business research and advisory company, has replaced the term “enterprise content management (ECM).”
Our team designs, implements and supports content services solutions that focus on three main areas:
- Content services platforms. Where ECM projects sought to implement one comprehensive platform, a content services approach involves developing multiple platforms with integrated data repositories to allow for specialized functionality and maximum flexibility.
- Content services applications. Applications address the needs of a particular business area such as insurance claim management, mortgage application management or contract management.
- Content service components. These elements enhance specific functionality of existing applications. For example, a content services component might improve process orchestration by applying categories to types of content as they enter a workflow.
Ultimately, content services projects and initiatives help organizations function more efficiently, provide better service to internal and external customers, and operate more cost-effectively.
Use Our Content Services Insights to Your Advantage
To learn more about our content services offerings and get insights on how intelligent automation can help you address the content management challenges your company faces, contact us to schedule a complimentary 60-minute deep dive.