The term “smart process application” was coined by Forrester Research. According to their definition: “Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change. This next generation of packaged apps will encapsulate current best practices in these collaborative business processes yet make it possible for the app to reflect continuous improvements in how collaboration can occur.”
A more concise description of smart process applications as it relates to the projects that Buddha Logic tackles is that they are software applications that use computer intelligence to capture, identify, store, retrieve and manage the retention of data associated with collaborative business processes.
The Benefits of Smart Process Applications
More important than how they are defined is the benefits they bring to business process management. These include:
Increased customer satisfaction through faster and more consistent response- Greater process flexibility, adaptability and automation
- Cost savings from streamlined business processes
- Greater data accuracy
- Stricter adherence to compliance guidelines
And with smart process applications continuing to evolve and get “smarter,” this list of benefits will only grow.
Looking Ahead
Smart process applications are quickly moving from “nice to have” to mission critical. As one measure of their importance, leading market research firm MarketsandMarkets predicts that the smart process application market will grow from $24.35 billion in 2015 to $43.28 billion in 2020.
How can your organization take advantage of smart process applications? The easiest way to find out is to schedule a call with or visit from one of our Enterprise Content Management (ECM) consultants. They can ask you questions about your business goals and the business process management measures you have in place now, and provide suggestions for implementing smart process applications that will increase both process efficiency and productivity.
My team and I are a close-knit group comprised of Enterprise Content Management (ECM) experts skilled in design, development, implementation and support. We take a personal interest in every project we tackle and every client we work with. I invite you to follow Buddha Logic’s LinkedIn Company page and our Twitter account or to reach out to us by email.
About the Author
Charles Weidman is the President and CTO of Buddha Logic. Charlie has over two decades of experience in the design, development and implementation of enterprise content management, business process management and enterprise resource planning solutions. He founded Buddha Logic with the idea that well-architected digital document capture and management processes are both beautifully simple and powerfully logical. Find and connect with Charlie on LinkedIn.