Enterprise Content Management

Enterprise content management (ECM) is a strategy that uses hardware (scanners, multifunction peripheral devices, networked computer stations, etc.) and software to capture, process, and store documents. These digital assets are stored in a repository accessible to users and governed by rules regarding read/edit authority, document retention timeframes, and more.

We craft a unique ECM solution for each of our clients based on several factors including the size of your organization and your needs with regard to security, data retention, and remote connectivity. We also assist you with ongoing support of your solution and periodic updates to its hardware and software components to ensure that you processes continue to run efficiently over time.  

Capture Automation and Migration

Capture automation frees up staff hours by streamlining the migrating your data from a variety of physical and electronic sources to a unified digital archive. The goal of this process is to decrease the amount of paper documents that must be handled and stored and increase the accessibility of data.   

Capture automation and migration can have several benefits, including:

    • A searchable archive based on metadata assigned to each paper record so that it has the proper classification and attributes by which to filter
    • Reduced storage space requirements for physical copies
    • Improved productivity through reduced paper handling
    • Content curation: a chain of custody for documents that shows access activity, file versioning, etc.
    • Reduced paper handling time (less filing, sorting, collating, re-filing, retrieval from physical archive)
  • Omni-channel information capture, allowing your employees and customers to provide information via email, fax, electronic file transfer, image files, etc.

Business Process Management

A business process is a repeatable sequence of interactions between people and systems. Companies can have anywhere from dozens to hundreds of processes, and they vary widely by department. You likely have very different processes for handling HR documents as compared to contracts, work orders and service agreements. Your process for enrolling a new customer is certainly different from your procedure for hiring and training a new employee.

What all these business processes have in common is that they require the completion, routing, storage, and retrieval of documents. Business process management then is the optimization of procedures for timeliness and accuracy, and the employing of analytics to measure both automated and non-automated processes, and to identify bottlenecks and ensure results are consistent.

Business Process Technologies

Business process technologies are the hardware and software needed to execute your defined business procedures, including the management of your business-critical documents. This can include everything from computer workstations, scanners and servers to computer programs for separating, classifying, and manipulating digital files.

We specialize in bringing together the right business process technologies to create document management solutions for our clients. We not only identify and implement the technologies, we help troubleshoot and maintain them as well.

Accounts Payable Automation

When it comes to business process automation, the Accounts Payable department is one where ROI can be both immediate and significant. By digitizing both internal and incoming documents, you can make it easier to pay your vendors on time and to be paid more quickly by the clients to whom you provide services.

What’s more, implementing a document management system can provide significant cost savings through the reduction in handling, shipping, and storing physical documents. We are experts in automating accounts payable processes to increase efficiency, accuracy and cost-effectiveness.

Enterprise Resource Planning

Enterprise Resource Planning (ERP) is a system of activities that support the administration of mission-critical business objectives, facilitating data-driven business decisions through integration with your organization’s customer relationship management strategy, records and information management system, and data repository.

In our work with clients, we architect document management systems that fit seamlessly into their ERP strategy. This makes document management data available to an ERP system’s real-time reporting capabilities to aid in the improvement of your organization’s business processes.